National Car Rental

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4.2

( 8 reviews )

Travel Services, Car Rental

Closed 07:00 AM See Hours

1 Richard E Byrd Terminal Dr, Richmond, VA 23250, United States

+1 8443-708-284

National Car Rental is a well-known car rental company with a strong presence in the travel industry. With a focus on providing exceptional service and a wide range of vehicles to choose from, National Car Rental aims to make the car rental experience convenient and enjoyable for all customers. The company is known for its customer loyalty program, Emerald Club, which offers benefits such as faster reservations, rentals, and returns. With numerous locations across the country, National Car Rental is a popular choice for both business and leisure travelers. The company prides itself on offering quality vehicles and excellent customer service, making it a top choice for those in need of reliable transportation. Whether it's for a weekend getaway or a business trip, National Car Rental strives to meet the needs of every customer.

Amenities and More

Wheelchair-accessible entrance
Wheelchair-accessible car park
Identifies as women-owned
Active military discounts

Reviews

4.2/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Madeline kramer

March 22, 2024

Reviewing my most recent trip to the Denver Airport National rental. My family was headed on a vacation in the mountains and during our rental checkout we were greeted by the loveliest employee, her name was Kim. She was friendly, knowledgeable, and extremely helpful. It was such a nice start to our trip after leaving the airport. Traveling can be stressful but this was stress free and really wonderful.

Justin thyme

March 22, 2024

We decided to drive an hour and a half to Richmond for a car on the premise that National offers a choice of cars. When we got there the Aisle didn’t have anything in our reserved category. We had to wait 20 minutes before someone showed up at the counter (and started to help someone who arrived after us). We were waved towards a Nissan and a Chevy from Enterprise (we reserved a luxury SUV through National). They finally said they had one in our category but it had to be brought up. It was a Range Rover Defender which was nice but too small. We ended up with a Nissan Armada through Enterprise which we could have gotten at home, without the need to drive to Richmond. It was a frustrating and disappointing experience.

Mollie wolfe

March 22, 2024

Easy in and out! Great experience as usual! The manager Mel made everything easy!

Linda ickes

March 22, 2024

I usually always use National Rental when I’m flying out of state and once again, the experience was top notch! The staff are always friendly at pickup and drop off, and the process is super easy. The emerald club system makes this process even easier. Just select your car and go. I will definitely continue to use National going forward!

Brad godfrey

March 22, 2024

Picked up a vehicle and as I was checking out at the gate, the lady asked how much gas was in the vehicle, and noticed it only had a quarter tank. She called the manager and got them to fill it up. I hadn't even checked how much gas was in it. Thankful she asked or would have been getting gas soon. The vehicle was clean and the staff were great.

Jeff stone

March 22, 2024

I wish I could give a higher review to this location, but I left behind a pair of sunglasses in my vehicle. Unfortunately when I returned to the National team at the airport, they said "we do not deal with returns" and handed me a business cards to their Lost and Found service, which is managed through a 3rd party. I had submitted a report earlier that day, but its been over 7 days and I still have not had a response from the company that manages this service. As a customer that leaves something important behind, I now have no trust that I will hear back quickly [even if my item is not found]. Truly unfortunate that you cannot work with a location to identify a lost item, but have to work with a different group who you may never hear from..

Joan o'connell

March 22, 2024

So easy! Van bypass waiting at the counter, select the car you want and drive away. Great when a flight is delayed, or just need to get on the road. Help is always there when you return the vehicle and the is so helpful with any questions or suggestions.

Richard w

March 22, 2024

Rented a luxury car last minute then lost my reservation due to flight being delayed 2-3 hours. Carl was able to step in and help me secure a rental close to luxury. Carl apologized and adjusted things to accommodate me and ensure I was still pleased with the service. Thanks again Carl!